Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days. During peak seasons or promotional periods, processing times may be extended. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer a variety of shipping options at checkout. Delivery times may vary based on your location and the shipping method selected. Please refer to the following estimated delivery times:
- Standard U.K Shipping: 5-11 business days
- Standard International Shipping: 2-11 business days
- Standard European Shipping: 2-11 business days
Minimum Spend Eligibility For Shipping
Please note that the minimum spend for delivery is £10 in which the delivery charge will be £7.99. This ensures that we can provide efficient and reliable service while covering our delivery costs.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Lost or Damaged Packages
We take great care to package our products securely to prevent any damage during transit. In the rare event that your package is lost or damaged, please contact us within 7 days of the delivery date with your order details, and we will assist you in resolving the issue.
Incorrect Address
Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing the order, please contact us as soon as possible.
Customs and Duties
International orders may be subject to customs fees and duties depending on the country of import. This will be covered by the customer.
Thank you for choosing our store! If you have any questions or concerns about your order, feel free to reach out to our customer support team at customerservice@fultera.com
